New Shipping Policy
FREE STANDARD SHIPPING FOR ORDERS OVER $150
PRE-ORDERS ship out in between 15 to 20 BUSINESS DAYS, IN-STOCK items ships out within 3 to 7 business days. Free Standard Shipping on orders over $150. Shipping cost are NON- Refundable. Free Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico. Please note, this promotion may not be combined with any other offers unless explicitly noted.
SHIPPING OPTIONS WITHIN THE 48 STATES
SHIPPING METHOD |
DELIVERY TIME |
ORDER SUBTOTAL |
SHIPPING CHARGE |
|---|---|---|---|
| Standard | 3-7 business days | -any amount | $9.99* |
| Standard | 3-7 business days | $150 + Free for Preorders | FREE |
| Priority^ | 2 business days | -any amount | $18 |
| Express^ | 1 business day | -any amount | $30 |
* Shipping fees and sales tax are not counted towards the merchandise subtotal. Only one promotional code can be used per order. Free Shipping promotion may not be combined with any other offers unless explicitly noted.
^ There is no expedited shipping outside the 48 states. We do not offer Priority or Express delivery to Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands, UK or Australia
EXPEDITED SHIPPING METHODS AND DELIVERY TIME^
ORDER BEFORE 1PM ET* |
PRIORITY |
EXPRESS |
|---|---|---|
| Sunday | Wednesday | Tuesday |
| Monday | Wednesday | Tuesday |
| Tuesday | Thursday | Wednesday |
| Wednesday | Friday | Thursday |
| Thursday | Monday | Friday |
| Friday | Tuesday | Monday |
| Saturday | Wednesday | Tuesday |
* Priority and Express orders must be submitted by 1:00 PM EST. If the order is placed before 1:00 EST then you can use the chart above to see when it will arrive. If the order is placed after 1:00 EST then add one additional day.
We do not ship on holidays such as New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.
^ We cannot guarantee delivery dates will be met for expedited shipping methods on clearance merchandise because clearance merchandise is in very limited supply and it may take additional days to process and ship.
Item must be in stock. Pre-order and backorder items will ship on or about their expected ship date. There is a small chance that certain preorders or backorders may be cancelled, based on demand, in which case refund will be issued the same day the order is canceled. Refunds usually reflect in 5-10 business days.
Where We Ship
UNITED STATES (48 CONTIGUOUS STATES)
We strive to get your merchandise to you as quickly as possible. The cost for shipping is only $9.99 for your entire order in the 48 contiguous United States. Most orders are shipped within 4 business day after they are placed unless the items are preorder or backorder. Preorder and backorder items ship on or about the date mentioned on the product page. We ship all orders in the continental US via UPS or USPS. Orders arrive within 3-7 business days unless Priority or Express shipping was selected.
HAWAII AND ALASKA CUSTOMERS
The cost for shipping is $24.95 per order. Items going to Hawaii and Alaska are shipped via FedEx and arrive within 7 business days.
US VIRGIN ISLANDS, Alaska, Hawaii, Guam, Puerto Rico, UK or Australia CUSTOMERS
The cost for shipping is $24.95 per order. Your order will ship via DHL from our facilities to our international shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via the DHL. Please allow 1-2 weeks for delivery.
MILITARY/AIR FORCE BASE CUSTOMERS
The cost for shipping is $14.95 per order. Your order will ship via DHL from our facilities to our shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via the United States Postal Service (USPS). Please allow 1-2 weeks for delivery.
Shipping Procedures
SHIPPING CONFIRMATION EMAILS
We will send you a shipping confirmation email when all or part of your order is shipped that will include the USPS or UPS tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment. You can also check the status of your order anytime by clicking on the Order Arrival Estimate link in the main menu of Home page on this site
SHIPPING IN MULTIPLE PACKAGES
If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items which ship from the same location are grouped together. Our shipping confirmation emails will let you know how much of your order has shipped.
TRACKING YOUR ORDER
There are three easy ways to track your order:
- Click on the Order Arrival Estimate link in the Main menu.
- Log in to My Account and go to the My Orders section. From there you will be able to choose which order you'd like to view and you will have an option to track the order.
- You will receive a shipping confirmation email when all or part of your order is shipped. The email will include the USPS or UPS tracking number.
DELIVERING YOUR PACKAGE
- We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.
- Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).
- Most items are available to ship in 3-7 business days unless otherwise noted.
SHIPPING CANCELLATIONS
If your order includes pre-order items, there is a small chance that certain preorders may be cancelled, based on demand. You will receive a cancellation email if your order will not be shipped.