Jossel&Co Return Policy

At Jossel&Co, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes you may need to return or exchange an item, and we want to make that process as smooth and fair as possible. Please take a moment to read our return policy to know your rights and responsibilities.

1. Eligibility for Returns:

• Items must be returned within 30 days of the purchase date.
• Items must be in new, unused condition, with all original tags and packaging.
• Customized or personalized items may not be eligible for return unless there is a manufacturing defect or error on our part.
• Final sale and clearance items are non-returnable unless they are damaged or defective.

2. How to Initiate a Return:

• To start a return, please contact our Customer Service team through our website chat or email info@josselnco.com. Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our team will provide you with a return authorization and instructions on where to send the item(s).

3. Returns Shipping:

• Customers are responsible for the cost of return shipping, unless the return is due to a Jossel&Co error or a defective item.
• We recommend using a traceable and insured shipping method to ensure safe return of the items.

4. Refund Process:

• Once we receive your returned item(s) and inspect them, we will process your refund within 5-10 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping charges are non-refundable, except in cases of Jossel&Co errors or defective items.

5. Exchanges:

• If you wish to exchange an item for a different size, color, or style, please indicate this when you initiate the return.
• We will ship the exchanged item once we receive the original item back and inspect it.

6. Customer Support:

• Our dedicated Customer Service team is here to assist you with any questions or concerns regarding your return. Contact us at info@josselnco.com.

7. Fair Practices:

• We are committed to fair and transparent practices. We may at times restock and resell returned items.
• Your personal information will be handled securely and in accordance with our Privacy Policy.

By shopping with Jossel&Co, you agree to abide by this return policy.