DELAYED SHIPPING UPDATE

We want to Apologize for the delays some of our customers are experiencing. Your patience and support has been amazing and truly appreciated.

SHIPPING UPDATE

In August we experienced an extreme stall in the arrival of our merchandise to our Connecticut warehouse. Orders are not shipping out according to our normal schedule. We are shipping orders out as soon as the items arrive in. Some customers have received their tracking information, we expect for those orders to ship out within the next 10 Business Days or so. As merchandise continues to arrive we will send out tracking information via SMS or email.  We are working very hard on getting this issue resolved and getting our customer orders shipped out as fast as possible. We apologize for any inconveniences these delays have caused. 

What is normal shipping?

The normal shipping time-frame at Josselnco is 15 to 20 business days. This means that when you place a order in the store you should expect delivery of your purchase anywhere between 15 to 20 BUSINESS DAYS from the date after purchase. See the calendar located at the bottom of this page for an example.  Business days DO NOT include Weekend and Holidays.*

*making a change to an order such as size and color can result in a longer wait time.

What if I use FOUR or Sezzle is the shipping time the same?

YES, If you decide to use Sezzle payment arrangements delivery of your items will still take 15 to 20 business days. Please keep in mind that Sezzle is a independent company that process your payments. Josselnco does not have access to your credit card information and we are unable to make changes on your accounts.

RETURNS OR EXCHANGES

Once a order has been placed customers have 3 business days to cancel the order without fees. Once the 3rd business days has passed cancellations are subject to restocking fees. Once an order is delivered EXCHANGES are processed with notification of the exchange within 15 days of delivery. Please message in the BLUE Chat Box  Returns are only processed if you have added SEEL Return Protection to your order.

What to expect going forward?

While we are closed, we are continuing to work to make sure orders are shipping out as fast as possible. If you have canceled your order we will make sure to get your refund processed as fast as possible. If you ever have any questions about the status of an order please send us an email.

Thank you for reading this October Shipping Update